Release of Health Information

Release of Health Information

Gastroenterology of Greater Orlando has partnered with Sharecare to fulfill your requests for records.

Gastroenterology of Greater Orlando is committed to protecting your medical information. For information about your rights and the obligations you have regarding the use and disclosure of your medical information, please see
our Notice of Privacy Practices.

How to Make a Request
To request medical records, complete the online form below. You will be required to provide a valid
email address and a government issued ID.

When will my online medical record request be ready?
Your records will be ready in 5-10 business days from the receipt of your electronic request.

How do I check the status of my request?
Go to https://recordstatus.sharecare.com

How do I contact Customer Service?
Contact Customer Service at 800.560.3800
Live Chat Support at https://hds.sharecare.com

Additional Questions?

Go to https://hds.sharecare.com/customer-service-support

If you are unable to complete the electronic form above, download and complete the paper form below.
The authorization form must be legible and complete. Authorizations that are illegible or incomplete will
be returned. Please note the processing of records is faster using the online form above.
Records are usually available within 10 days from the time the request is received. If you are picking up
your medical records in person, please be sure to bring a government-issued ID. To arrange for another
individual to pick up the documents for you, please indicate that on the authorization form, and ask
them to bring their government-issued ID.

Only the patient, parent/legal guardian, or the patient’s legal health care representative can sign the
form to release medical records. If you are requesting records on behalf of the patient or as the
patient’s representative, please provide a copy of an Advance Directive/Durable Power of Attorney for
healthcare/Conservatorship.